Omer regev
25/10/2016
PALO ALTO, Calif. and Tel Aviv — October 20, 2016 — Medallia, Inc. (www.medallia.com), the global Customer Experience Management leader, today announced that it has acquired Kampyle, Ltd., the best of breed software platform for capturing customer feedback on digital and mobile channels. Effective today, Medallia will offer a new product solution, Medallia Digital™, that combines Medallia’s powerful data analytics platform with Kampyle’s state-of-the-art web and mobile feedback capture capabilities. The new solution, which brings together customer experience data from online, offline, and mobile channels, not only delivers a true omnichannel view of the customer experience but also enables companies to take action on the data in real-time across all touchpoints.
“Companies need to be everywhere their customers are and, increasingly, customers are on digital. Customers want to engage with brands and provide feedback through digital channels,” said Borge Hald, CEO and Co-founder of Medallia. “With Kampyle, we are significantly expanding our already rapidly growing footprint in digital.”
According to a recent Gartner survey, half of the CEOs “expect to see substantial digital transformation in their industries, or for their industries to be almost unrecognizable within five years.”
Kampyle CEO Ori Soen said, “Digital customer experience is a market ripe for disruption - companies simply cannot thrive today without a complete omnichannel view of their customers. Combining forces with Medallia creates an unparalleled solution. Over the last year, we started winning joint customers with Medallia, and we’re only seeing the demand accelerate.”
Medallia Digital offers many flexible ways to capture customer feedback across web and mobile channels. It natively integrates into the Medallia enterprise platform, providing companies with a complete view of customers across their entire journey.
"Medallia's solution is powerful because it's truly omnichannel. It allows us to be anywhere that our customers are," said Timm Degenhardt, Chief Customer Officer of Sunrise, one of Switerzland’s largest telecommunications providers and a Medallia and Kampyle customer. “We have thousands of customers in our stores, on mobile, on our website, multiple times throughout the day. We need a constant single source of truth to understand them no matter how they are interacting with us. Medallia gives us that global view and the insight we need to improve the customer experience and, ultimately, our business.”
Medallia Digital, which natively integrates into the Medallia enterprise platform, is a best-in-class technology that enables companies to:
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intelligently capture active and passive feedback on the digital experience, including through intercept and abandonment surveys as well as feedback links across web, mobile and in-app channels.
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segment and target customers in sophisticated ways through an easy-to-use interface
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integrate with multiple external platforms to combine voice of the customer with key operational data and insights (e.g., CRM data, web analytics and heatmaps)
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make updates in minutes with a slick self-serve set up
Medallia will offer Medallia Digital as both a stand-alone product and an integrated product. Terms of the acquisition were not disclosed.
About Medallia
Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia has offices in Silicon Valley, New York, London, Paris, Hong Kong, Sydney, Buenos Aires, and now Tel Aviv. Learn more at www.Medallia.com.
© 2016 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, Medallia Digital, Kampyle, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. All other trademarks are the property of their respective owners.
הנתונים, המידע, הדעות והתחזיות המתפרסמות באתר זה מסופקים כשרות לגולשים. אין לראות בהם המלצה או תחליף לשיקול דעתו העצמאי של הקורא, או הצעה או שיווק השקעות או ייעוץ השקעות ב: קרנות נאמנות, תעודות סל, קופות גמל, קרנות פנסיה, קרנות השתלמות או כל נייר ערך אחר או נדל"ן – בין באופן כללי ובין בהתחשב בנתונים ובצרכים המיוחדים של כל קורא – לרכישה ו/או ביצוע השקעות ו/או פעולות או עסקאות כלשהן. במידע עלולות ליפול טעויות ועשויים לחול בו שינויי שוק ושינויים אחרים. כמו כן עלולות להתגלות סטיות בין התחזיות המובאות בסקירה זו לתוצאות בפועל. לכותב עשוי להיות עניין אישי במאמר זה, לרבות החזקה ו/או ביצוע עסקה עבור עצמו ו/או עבור אחרים בניירות ערך ו/או במוצרים פיננסיים אחרים הנזכרים במסמך זה. הכותב עשוי להימצא בניגוד עניניים. פאנדר אינה מתחייבת להודיע לקוראים בדרך כלשהי על שינויים כאמור, מראש או בדיעבד. פאנדר לא תהיה אחראית בכל צורה שהיא לנזק או הפסד שיגרמו משימוש במאמר/ראיון זה, אם יגרמו, ואינה מתחייבת כי שימוש במידע זה עשוי ליצור רווחים בידי המשתמש.
